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Hours: Mon - Sun, 8am - 6pm
By entering into these Terms and Conditions, and/or by using or accessing the Services, you expressly acknowledge that you understand and accept all of its terms. By using the Services, you are agreeing to these Terms and Conditions. Please read them carefully. If you do not agree to be bound by these Terms and Conditions, you may not use or access the Services.
First Class Canines may, in its sole discretion, amend the Terms and Conditions, and modify or update the Services from time to time. Please review the First Class Canines website periodically to ensure you are up to date with any changes. Your continued use of the Services will constitute your acceptance of the amended Terms and Conditions.
First Class Canines carries general liability insurance. It is understood that First Class Canines will not be liable for injury, disappearance or death of any pet(s) unless due to gross negligence. It is understood and agreed that we shall not be held responsible for any damage to Client’s property, or that of others caused by Client’s pet(s) during the period in which they are in its care unless due to gross negligence. First Class Canines will not be responsible for any damages to house or pets if client chooses for First Class Canines to share service duties with a 3rd party (friend, relative, neighbor, etc.).
Client expressly warrants that his/her pet(s) have no bite or vicious history. Further, Client agrees to pay for any medical care expenses or damages to persons or property caused by his/her pet(s), and agrees to indemnify, hold harmless, and defend First Class Canines from any claims seeking to impose liability on First Class Canines arising from the actions of the owner or the owner’s pet(s), whether bite or vicious history exists or not.
All requests for future service must be made via the methods below. First Class Canines will not accept service requests that have not been made via one of these methods.
Reservations can be made:
If you have a time sensitive, urgent or emergency situation with less than 24-hour notice, please contact us via telephone.
Due to liability, we will not be able to provide service if there will be anyone under the age of 18 on the client property without adult supervision. If a First Class Canines arrives and there is an unsupervised minor on property, we will leave and there will be no credit for the attempted visit.
While we try to be as accommodating as possible, we cannot guarantee service at any time of year without adequate notice. During National Holidays, we recommend that reservations be made as early as possible to ensure availability.
Generally, confirmations for reservations will be made within 24-72 hours after receiving the reservation. If you DO NOT receive a confirmation within that time, please call or email us.
We recommend that you book boardings and daycare services at least one to two months in advance, as availability slots are limited. ALL boarding and daycare services are subject to a 50% non-refundable deposit at the time of booking. Boarding and Daycare service cancellations, during a holiday period, must be made three weeks prior to avoid a FULL charge for the booking. No refunds will be given on Boarding and Daycare services after the service has been started.
Holiday Fees:
A surcharge will be charged on these holidays below and including some days around these holidays.
Fees are subject to change, with or without notice, for future service as deemed by First Class Canines. Any additional fees or discounts may be applied when applicable.
A 72-hour notice for all NON-HOLIDAY cancellations is required. There is no refund for service that is canceled within 72-hour notices. However, the remainder of the visits beyond that will be held as a credit.
During the holiday period, ALL cancellations (except for boarding and daycare service) should be made at least one week prior to scheduled service to avoid any charges or fees. During the holiday period, last-minute cancellations will be subject to a 50% cancellation fee of the entire service total. No refunds will be given for service during the holiday period after the service has been started.
Payment is due at the before or at the time of service. We accept all major credit cards: MC/VISA/AMEX/DISC. If payment is not made at the time of service, you will be subject to a late payment fee.
It is the client’s responsibility to update all of their own contact, pet, pet care, home care, payment and emergency contact information, as it changes, with First Class Canines.
When scheduling visits, we require a reasonable window of time for each visit (usually a one-hour window). While we cannot commit to exact times always, we can usually accommodate a pet’s daily routine.
It is the client’s responsibility to provide reasonable parking options/access in order for our us to provide services. In instances where parking is unavailable on site (on or near property), First Class Canines reserves the right to charge for additional time needed to secure parking and walk to the client property. If we are required to pay to park, the client agrees to reimburse First Class Canines for all parking charges.
We ask that you maintain adequate supplies on hand to last the entire length of the service. If you run out of something, we will replace it. However, a shopping fee will be charged in addition to the actual cost of the food or supplies.
First Class Canines agrees to provide services to Client in a reliable, trustworthy, and caring manner. Service will be performed as outlined with Client.
Walking Pets. We can walk most dogs that enjoy walking. Unfortunately, some dogs don’t walk well on a leash. If we find that a dog fights the leash, pulls constantly, chases after other animals, or shows aggressive behavior towards others, we may not be able to walk safely. If we notice a potentially unsafe walking situation, we will reach out to you to discuss potential solutions. Also, we realize that some dogs are great off leash. However, while they are in our care and not in a secure area (your home or back yard), they must remain on a leash at all times in order to comply with City Ordinance and to ensure everyone’s safety.
Most city ordinances require that all animal waste be picked up in public/common areas. Please provide us with bags and let us know where they should be disposed.
For safety reasons, we don't recommend using a retractable leash. Please provide a standard 4-or-6-foot leash as an alternative.
Dog Parks. For health and safety reasons, we do not take dogs to dog parks.
Sick Pets. If you have an aged, infirmed or pet that requires medication, please discuss your pet’s special needs with us in advance. If we feel that your pet is showing additional signs of illness or we are having difficulty medicating them, we may take them to their veterinarian or the nearest emergency vet clinic. We will attempt to contact you in advance prior to doing so, but we never take chances with sick or injured pets. If the Client’s pet(s) become ill while under the care of First Class Canines, Client authorizes First Class Canines to transport their pet(s) to Client’s veterinarian (or one who is available), if this is needed in First Class Canines best judgment. Client agrees to be solely responsible for the payment of all vet bills and agrees to reimburse First Class Canines for any veterinary charges incurred. Client releases First Class Canines from all liabilities related to transportation, treatment, and/or expense arising from veterinarian care.
Emergency Care. In the event of severe weather, or state of emergency, Client authorizes First Class Canines to use its best judgment in caring for the pet(s) and home. First Class Canines shall be held harmless from consequences related to such decisions.
Shared Responsibility. First Class Canines requires the name and contact information of any person(s) sharing pet and home care duties. We also require a written log on site that details what services were performed and when by each party.
We will not be responsible for any damages to house or pets when others are going to share the workload. If we suspect that the other party, we are sharing service with is not performing their duties, First Class Canines reserves the right to add additional visits and will charge the client accordingly.
Plant Watering. We are not plant experts, and we will not be held responsible for plants that are damaged or die during our care.
Use of Bathrooms. First Class Canines tries to keep use of client bathrooms to a minimum when providing service, but there are times when it is unavoidable to use them.
For the safety of the pets in our care, we may limit the amount of time spent outdoors. First Class Canines reserves the right to modify, reschedule or cancel visits due to inclement weather conditions such as, but not limited to:
We do not provide credits for same-day cancellation requests by clients due to inclement weather unless there is an inherent safety issue to provide service. Request to postpone or move a visit to a different time frame same day will incur an additional visit charge.
We welcome the client use of cameras in their home for security purposes. However, First Class Canines must be notified if there are cameras located in bathrooms or in bedrooms and told how to disable them.
From time to time, we take pictures of client pets to use in our social media. In these cases, we will not use photos that would identify you or the location of your home. If you would like your pet to be excluded from photo use, please contact the First Class Canines.
These are additional terms and conditions agreed upon between First Class Canines and the pet(s) owner. Due to the extreme unpredictability of animals, First Class Canines cannot be held responsible for any unusual mishaps (i.e., pet’s refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases First Class Canines from all liability for loss, injury or death to pet(s). The client is liable for injury or damage to Third Parties.
Client authorizes First Class Canines to take photos of Client’s pet for their file and for First Class Canines social media. All photos taken are the property of First Class Canines.
Visit times are approximate and subject to change based on the needs of all pets under First Class Canines care. First Class Canines is entrusted to use the best judgment in caring for the pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. First Class Canines will be held harmless for consequences related to such decisions.
• Owner agrees to pay all costs and charges for special services requested and all veterinary costs incurred while pet is in the care of First Class Canines.
• Owner agrees that pet shall not leave our care until all charges due are paid in full, or unless other payment arrangements are agreed upon by both parties. A charge of $35 will be added to any checks that are returned for insufficient funds.
• Owner agrees that any belongings left with pet are left at will and First Class Canines is not responsible for lost or damaged items.
• Owner certifies the accuracy of all information given on this form. First Class Canines reserves the right to deny admittance to Owner’s pet at any time for any reason.
• First Class Canines shall exercise all reasonable care for pet during its stay. The Owner agrees to be solely responsible for any and all acts of behavior of pet during pet’s stay with First Class Canines, to include payment and costs
for injury to us or damage caused by pet.
• Owner represents to First Class Canines that the pet has not been exposed to any contagious diseases within a 30-day period prior to check-in. Owner also agrees to notify First Class Canines of any known exposure of pet to a communicable disease, and not to board pet until it is symptom-free for a minimum of 10 days or with written veterinary clearance. Owner agrees to maintain currency of vaccinations required by First Class Canines policy.
• This contract contains the entire agreement between Owner and First Class Canines. All terms and conditions of this contract shall be binding on the heirs, administrators, personal representatives, and assigns of the Owner and First Class Canines.
• Any controversy or claim arising out of or relating to this contract or the breach thereof, or as a result of any claim or controversy involving the alleged negligence by any party to this agreement, shall be settled in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fees of the prevailing party. I have read and agree to these terms and filled out all information to the best of my knowledge. By completing our registration process and using our services, you agree to all terms and conditions as specified herein and within First Class Canines policies and procedures document.
By using this website and services, you are accepting the service agreement, so we encourage you to review the following carefully before using any part of this site. In addition, because First Class Canines may revise these Terms of Use from time to time by updating this posting, you should revisit this page periodically to review the current Terms of Use. If you do not accept these terms, please do not use this website or services.
First Class Canines respects your privacy. Across our business and where you interact with us, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your bookings, provide service and support, and to share information, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside with your consent, as required by law to protect First Class Canines, its customers, or the public, or with companies that help First Class Canines fulfill its obligations with you, and then only with partners who share First Class Canines commitment to protecting your privacy and data. At any time, you may contact First Class Canines with any privacy questions or concerns you may have. You also may ask at any time to see the personal data that you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
The information you provide will be kept confidential and used to support your customer relationship with First Class Canines. We do not disclose your personal information to any outside organization for its use in marketing without your consent. Information regarding you (such as name, address and telephone number or email address) or your services will not be given out or sold to any outside organization for its use in marketing or solicitation without your consent.
